Lexlink Terms of Service

Welcome to Lexlink. By creating an account or using the Lexlink platform, you (“you” or your “Firm”) agree to be bound by these Terms of Service. Please read them carefully. If you do not agree, do not create an account.

1. Acceptance

By creating an account, accessing, or using Lexlink’s services, you confirm that you have authority to bind your Firm and agree to comply with these Terms. The individual who completes the signup process becomes the initial administrator and authorized representative for the Firm tenant they create.

2. Description of service

Lexlink is a multi-tenant case-management platform for law firms and similar practices. Each Firm operates within an isolated tenant containing its own clients, matters, documents, calendars, and team members. The set of features available to a Firm is determined by the Firm’s subscription and may be configured by the Firm’s administrators.

Lexlink is not a law firm and does not provide legal advice. You remain responsible for your professional judgment, client representation, and compliance with applicable rules of professional conduct.

3. Account registration

Account creation requires a valid email address and a password meeting current strength requirements. Lexlink verifies the email address with a one-time code before activating the account. The person who creates a Firm becomes the tenant owner; additional team members join by accepting an invitation. You are responsible for keeping credentials confidential and for all activity that occurs under your account.

4. Subscriptions, trials, and billing

Plans and pricing

Lexlink is offered through subscription plans. The plan you select at signup determines the price, billing interval, and any free-trial period that applies. Specific plan terms — including price per seat, billing frequency, and trial length — are presented to you when you select a plan and are visible on your Subscription settings page at any time.

Per-seat billing

Paid plans are billed per active user (a “seat”). An active user is any team member whose membership in your Firm is enabled. Pending invitations and deactivated users are not counted. When you add or remove an active user, your subscription quantity is automatically adjusted; the change is prorated against your current billing period.

Payment processing

Lexlink uses Stripe, Inc. as its payment processor. A valid payment method is required to start a paid subscription, including any free trial. Payment methods, invoices, billing history, and tax details are managed through the in-app Subscription settings and the Stripe Customer Portal. Lexlink does not store full payment card numbers.

Failed payments and grace period

If a renewal payment fails, Stripe will attempt the charge again according to its smart-retry schedule. During this time, you will receive in-app banners and email notifications and may update your payment method. If payment cannot be collected after the grace period, your tenant access will be suspended until payment is restored. Suspension does not delete your data; restoring payment restores access immediately.

Cancellation

You may cancel at any time from the Subscription settings page. Cancellation takes effect at the end of your current billing period — you retain access through the period you have already paid for. If you cancel during a free trial, your access continues through the end of the trial and your subscription will not renew. Cancellations are non-refundable.

5. Firm administration and roles

A Firm is administered by one or more users with administrative authority (an owner and any managers). Administrators are responsible for managing team membership, configuring features, and overseeing billing on behalf of the Firm. Other team members operate within the access granted to them by their administrator.

Lexlink personnel (“platform administrators”) have administrative access to platform infrastructure for operational and support purposes. Access to Firm data is governed by Section 7.

6. Acceptable use

You agree not to:

• Use the service in any manner that violates applicable law, professional conduct rules, or any client’s rights (including attorney-client privilege and work-product doctrine);
• Upload content you do not have the right to upload, including malware or material that infringes intellectual property;
• Probe, scan, scrape, or test the vulnerability of the platform without prior written authorization;
• Reverse engineer, decompile, or attempt to extract source code from the platform;
• Resell, white-label, or sublicense the platform without a separate written agreement;
• Interfere with other Firms’ tenants or attempt to access data outside your tenant;
• Use the platform to send unsolicited communications outside the normal course of legal practice.

7. Your data, confidentiality, and tenant isolation

Your Firm owns the content, files, and records it creates within Lexlink (“Customer Data”). You grant Lexlink a limited license to process Customer Data solely as necessary to operate the service, provide support, prevent abuse, and meet legal obligations.

Lexlink uses Postgres row-level security and application-layer tenant scoping to keep each Firm’s data isolated from other Firms. Authorized Lexlink personnel may access Customer Data only when reasonably necessary for support, security, or compliance, and access is logged.

Lexlink does not train machine-learning models on your Customer Data for use across other Firms.

8. Security

Lexlink follows industry-standard practices to protect the service and your data, including:

• TLS encryption in transit;
• Encryption at rest on managed cloud infrastructure;
• Row-level security and middleware tenant enforcement;
• Append-only audit trails and tamper-evident hash chains for e-signature workflows;
• Least-privilege access controls for Lexlink personnel.

No security program eliminates all risk. You agree to use strong passwords, enable multi-factor authentication where available, and notify Lexlink promptly of any suspected compromise of your account.

9. Intellectual property

The Lexlink software, its underlying technology, the Lexlink name, marks, and design system are and remain the exclusive property of Lexlink. These Terms grant you a non-exclusive, non-transferable, revocable right to use the platform during the term of your subscription. Your Customer Data remains yours.

10. Third-party services

Lexlink relies on third-party service providers (subprocessors) to deliver core platform infrastructure such as hosting, database storage, payment processing, and email delivery. Lexlink may update its subprocessors as the platform evolves and will communicate material changes through reasonable channels.

11. Disclaimers and limitation of liability

The service is provided “as is” and “as available.” Lexlink disclaims all warranties not expressly granted in writing, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Lexlink’s aggregate liability for any claim arising out of or relating to this agreement is limited to the greater of (a) the fees you paid Lexlink in the twelve months immediately preceding the claim, or (b) one hundred US dollars. Lexlink is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, or data.

12. Termination and data export

You may terminate your account at any time by canceling your subscription. Lexlink may suspend or terminate accounts that violate these Terms, fail to pay applicable fees after the grace period, or are inactive for extended periods.

Upon termination, your tenant becomes inaccessible. You may request a complete export of your Customer Data within 30 days of termination, after which Lexlink may permanently delete tenant data in accordance with retention policies. E-signature audit trails are retained for the minimum period required by applicable law and your Firm’s compliance configuration.

13. Changes to these terms

Lexlink may modify these Terms from time to time. For material changes, Lexlink will provide at least 14 days’ notice through the platform and via email to the Firm owner before the changes take effect. Continued use of the platform after the effective date constitutes acceptance.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties will first attempt to resolve any dispute through good-faith informal negotiation for at least 30 days. If unresolved, disputes will be brought in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.

15. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Lexlink’s failure to enforce any provision does not waive its right to do so later. These Terms, together with any documents they reference, constitute the entire agreement between you and Lexlink regarding the platform.

16. Contact

Questions about these Terms or the service can be directed to support@lexlink.ai.

BEBCO Lexlink LLC · Terms of Service · This document supersedes prior versions.